Shipping Policy

SHIPPING

We ship almost worldwide. If your country is not listed then unfortunately the shipping companies we work with do not (yet) ship there.

I like to keep it personal so when possible I would like to deliver the art piece myself. For the Netherlands we use PostNL for delivery. For Europe and the rest of the world we use different delivery services for different countries. With your order confirmation you will see, which company will deliver your order.

Delivery costs vary according to country, sizes and weight. I will give you an indication of the shipment after ordering. Once your artwork is ready for shipment I will make a final request for shipping costs for the most accurate amount possible

Once your order has left us, you will receive an email with your tracking details. Please check your spam folder if you haven’t received any email. Also no email in your spam folder? Send an email to vera@studiocasamaas.nl including your order number and we’ll email you the tracking link of your shipment.

Taxes and duties are calculated according to your shipping destination. 

For available art our delivery time within the Netherlands is between 2-4 working days. For Exclusive Commission Pieces we use a special courier because of the odd sizes. The production time is approximately two weeks.The delivery time is approximately one week. The delivery time for other countries outside the Netherlands will depend on the delivery company.

 

RETURNS

All Studio Casa Maas commissioned artworks are handmade, which means that an order for an original piece cannot be returned.

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We are not responsible for any lost, stolen or damaged shipments. Is your order damaged? Contact us within two days via vera@studiocasamaas.nl and state the type of damage, including the packaging and photos of the damage. Only then can we process your request. We will contact you as soon as possible for a solution.